Man praises Airtel after recovering ₦50,000 mistakenly used to buy 300GB data for another line
A man has shared how he successfully recovered ₦50,000 after mistakenly purchasing a 300GB Airtel data plan for the wrong phone number, following an unsuccessful attempt to get the unintended recipient to return the value.
According to the man, he accidentally credited another person’s Airtel line because the recipient’s number ended with “6” instead of his own, which ends with “2“.
Realising the mistake, he immediately contacted the woman, explained what had happened and sent her the transaction receipt as proof.
However, he said the conversation did not go as expected, as the woman initially accused him of attempting to scam her before refusing to offer any assistance.
Airtel customer care reverses mistaken transaction
The man said, “I tried to buy data of 300GB from Airtel. I mistakenly credited another person’s line. Mine ends with “2”, hers with 6. I called her in the morning, explained myself and sent receipt to her, she claimed I was trying to scam her but after I explained properly, she said there’s nothing she could do about it and that I should stop stressing her. She wouldn’t reply my texts too. I wanted to let it go until it struck me that this person was not even making attempts to return what is not theirs. So I called the customer care, gave them the transaction ID and other details requested, they reversed the 50k last night as airtime and I did my data all over. Good riddance.”
Rather than give up, he contacted Airtel customer care and provided the transaction ID along with other requested details.
After reviewing the complaint, the telecom company reversed the ₦50,000 as airtime, enabling him to repurchase the 300GB data bundle on the correct line.
Social media users react
The man’s experience has sparked conversations online, with many users praising Airtel’s response to the complaint while others advised mobile subscribers to double-check phone numbers before completing high-value transactions.
Others also debated whether the recipient should have made efforts to help resolve the mistake after being presented with evidence of the erroneous purchase.
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