Man slams transport company over sudden trip rescheduling, threatens legal action
A frustrated commuter has taken to social media to call out a popular transport company after his scheduled trip to Lagos was allegedly rescheduled without proper notice.
He took to social media to voice his frustration, following the incident.
Man’s trip gets canceled
According to the man, he had booked his journey several days in advance, only to arrive at the company’s terminal to discover that his trip had been shifted to another day.
He claimed the company insisted that a text message had been sent to inform him of the change, even though he said he received no phone call or direct communication.
The man expressed outrage over what he described as poor customer service, questioning why a transport provider would alter a passenger’s travel plans unilaterally without confirmation. He also shared footage showing an almost empty terminal, which he said reflected the confusion surrounding the rescheduled trip.
Man threatens legal action
He further stated that the incident occurred on December 12, 2025, and warned that he intends to take legal action against the company if the issue is not addressed. The complaint has since generated reactions online, with many social media users sharing similar experiences and calling for improved accountability and customer relations among transport operators.
His words …
“Hello and welcome. My name is Mark. You see this country, this is a very, very stupid country. Right now I’m in a community called God is Good Motos, close to Jankwano. I booked for a journey to Lagos since Wednesday. Since Wednesday I booked in advance only for them to tell me that they sent me text this morning. Now look at the whole place, empty, see? Nothing, you just come and I have… How do you treat a customer like this? You didn’t call me, you said you sent me text to tell me that you rescheduled my journey from Friday to Saturday. What nonsense is that? Are you guys mad? That you are rescheduling my journey for me as if you know how you are planning my journey for me. I’m going to sue this country. I’m going to sue this company if I come back. Today is 12th December 2025. I will sue this company. God is good. I’m suing this company. How do you come? You don’t reschedule my journey like that for me. You don’t call nothing. You say send me text message.”
Watch video below …
Man Calls Out GIG Motors After Getting To Their Park Only To Discover His Bus Trip Was Rescheduled To A Later Date: pic.twitter.com/GEsdhxDdta
— Somto Okonkwo (@General_Somto) December 13, 2025
